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FAQ

Can you provide factory inspection or real-time production videos?

Of course. We warmly welcome you to visit our factory on site (we can arrange pick-up and reception). If you are not convenient to come, we can provide real-time production videos, factory live broadcasts or on-site photos at any time, including the forging process, CNC machining, quality inspection and other links, to let you intuitively understand our production capacity and product quality.

What information do I need to provide for customization?

To ensure the accuracy of customization, please provide the following information:

  1. Custom vehicle information: vehicle year and model, such as the 2024 Mercedes-Benz E300L, to help us match the most suitable parameters.
  2. Basic parameters: Wheel size (inch), PCD (bolt hole pitch), ET (offset), CB (center hole diameter), number of bolt holes;
  3. Style requirements: Spoke style (you can provide pictures/samples), surface treatment method (polished/matte, etc.) and color;
  4. Logo requirements: Logo pattern, size, printing position (on the spoke/rim);
  5. Order quantity: MOQ and total order quantity, so that we can provide an accurate quotation and arrange production.

What is the MOQ for customized forged wheels?

The minimum order quantity (MOQ) is 4 units (4 units equal to 1 item),For bulk orders of ≥20 units (5 items), we offer more favorable factory-direct prices.

How long is the lead time for customized orders?

Depend on order quantity and customization complexity:

  1. Small-batch customization (4 units/1 item): 12–15 days;
  2. Large-batch customization (20 units/5 items): 20 days;
  3. Urgent orders: Priority production scheduling may be arranged, reducing delivery time to 10 days (subject to prior confirmation and additional urgency fees). We will provide daily updates on production progress starting from the 5th day after order confirmation to ensure timely delivery.

What is your payment method?

We support multiple secure and convenient payment methods tailored for global buyers:

  1. T/T (Telegraphic Transfer): Pay a 30% deposit upon order confirmation and the remaining 70% before shipment (the most common method, safe and fast);
  2. L/C (Letter of Credit): Suitable for bulk orders (≥100 items), providing protection for both buyers and sellers;
  3. Credit Card: Supported by Ali International Station, ideal for small-batch and sample orders;
  4. Ali Credit Insurance: 100% guaranteed by Alibaba – payment is released only after you confirm receipt and satisfaction, making it the safest payment option.

What logistics methods do you support? How long is the shipping time?

We support global logistics and can select the most suitable shipping method based on your requirements and budget:

  1. Sea freight: Suitable for large orders (≥20 items), low cost, delivery time: 15–30 days (depending on the destination port; e.g., 15–20 days to the US West Coast, 20–30 days to Europe);
  2. Air freight: Suitable for small batches or urgent orders, fast delivery, delivery time: 3–7 days;
  3. Express courier (DHL/FedEx/UPS): Suitable for sample orders or small orders (≤10 items), door-to-door service, delivery time: 3–5 days.

We will help you choose the most cost-effective logistics option and promptly provide a tracking number for you to monitor your shipment status.